Client: Partner at a large City Law Firm (client for 1.5 years)

Category: Birthday party organisation; travel bookings; private calendar management

Case Study: This client is an extremely busy lawyer. Due to frequent and short-notice travel arrangements, long working hours and a large number of extra-curriculum activities, organising their private calendar has caused them a lot of stress. Over the last 1.5 years we have developed a very strong relationship with the client. We ensure that they meet their friends and colleagues regularly, fitting this in around their hectic life-style in places where it's the most convenient for them. They attend to all of their extra-curricula activities, despite their short-noticed travel arrangements and they also continue to attend events that are beneficial to the advancement of their career.

Last year, we received the following message from them: "Guys, it's my 40th soon. Can you organise a party for me. I want around 150 people there, your budget is £X. I'm off for 3 weeks so will not be able to answer any questions. Please handle it for me. I arrive at 4pm to Heathrow, so let's do the party at 6:30pm on the same day". We fully organised her Birthday event, including finding and managing the venue, catering (including tasting) and invited all of the guests (and were the first point of contact for them for any questions). We also organised entertainment and negotiated the price. Our client, who was travelling for 3 weeks prior to their birthday, arrived to their own party from the plane, where their outfit for the event and a makeup artist was waiting for them. Upon entering the venue they found all of their guests waiting for them, entertainment in place and bills already taken care of. They were pleasantly surprised by the cake, which was tailor-made to their taste. At the end of the night (3am), we made sure that all of the guests had taxis to take them home, based on their own budgets. Next day we received the following email from the client: "Wow, what can I say! I knew you guys were good, but you have managed to bring the standards up once again. I loved it, my guests think that I'm the best organiser in the world and my boss thinks that I have 48 hours in a day. Everyone was so impressed. When I got off the plane I knew that the party would be taken care of, but the dress? Shoes? Makeup artist? Cake? Taxis? You guys thought of everything. I have no idea how I managed without you. Love you!"